Frequently Asked Questions - PURCHASES

by **Admin** Fri Apr 07, 2017 5:08 pm

PURCHASES

Q: I paid for a chips / item package and didn’t receive it.
A: Please send us an email at grapegaming@grapegaming.com, your player ID (or Facebook name if you have connected your Facebook account), the time of occurrence, chips / item package you purchased and a brief explanation of the situation. We apologize for the inconvience caused.

Q: I cannot make any purchase.
A: Please send us an email at grapegaming@grapegaming.com, your player ID (or Facebook name if you have connected your Facebook account), the time of occurrence and a brief explanation of the situation. We apologize for the inconvenience caused.

Q: I want a refund.
A: As Google Play Store takes care of all application related refunds, please refer to the refund policy at https://support.google.com/googleplay/answer/2479637?visit_id=0-636271311610316479-3273026679&rd=1.